Cut response time while keeping the human touch that drives customer satisfaction.
What if you could talk to anyone, anywhere, anytime? Allow your agents to engage customers over telephone, websites, mobile apps, and popular messaging apps and tie all their interactions all together in one unified workspace for your support and sales teams with Livecom.
Your customers like to contact you in a more traditional way by using the telephone? Let them select the department by using the IVR in the language that they prefer and connect them to the most suitable available agent.
Want to run a blended channel call center? We got you covered; You can route livechat, e-mail, messaging and telephone calls all at the same time from a single queue perspective and you can prioritize any single session above others based on your preferences.
Having a live chat solution helps build customer confidence in your brand.
Follow your customer behaviour and start a chat when they are most ready to engage. Catch an error message while filling a web-form, ping your visitor when reading through the FAQ, etc. With intelligent business rules, notify your agents to initiate contact when your customers need them the most.
Initiate a conversation, anticipate customers questions and offer them the help they need, when and where they need it. Start a conversation on WeChat and continue the same conversation on Facebook!
Let your agents switch between serving chats, phone calls, emails, or social media messages.
When the AI does the heavy lifting and searches for the right answer, only 10ms have passed to find it. Unbeatable! Let your agents focus on the important questions.
During a conversation, a live agent can delegate the interaction to an AI Virtual Assistant to perform simple actions like data collection or basic transactions. And after that, claim the conversation back